At Empire Technologies, customer satisfaction is our top priority. If you’re not completely happy with your purchase, our Return and Refund Policy ensures a smooth and hassle-free process for returns and refunds. Please read the policy below carefully.

1. Return Policy

You can return a product if the following conditions are met:

  • The product was purchased within the last 7 days.

  • The product is in its original packaging, unused, and undamaged.

  • The reason for the return is valid, such as:

    • Wrong item delivered.

    • Faulty product delivered.

    • Missing parts in the delivered product.

2. Cancellation & Refund Due to Product Unavailability

2.1. Product Unavailability:
If the product you ordered is temporarily unavailable, Empire Technologies reserves the right to cancel the order within 7 days.

2.2. Customer Options:

  • If you agree to wait, your order will remain in processing status for up to 30 days while we restock the item.

  • If you prefer a cancellation and have already made an advance payment, you will receive a full refund (adjusted for any cashback used) within 1-7 days.

2.3. Online Payment Refund:
If you cancel an order after making an online payment, a small online gateway transaction fee may be deducted from the refund.

3. Cases Where Return/Replacement Is Not Applicable

Returns or replacements may not be accepted in the following scenarios:

  • Damage caused by misuse or improper handling of the product.

  • Incidental damage due to malfunctioning of the product.

  • Consumable items that have already been used or installed.

  • Products with tampered or missing serial/UPC numbers.

  • Products returned without the original packaging, accessories, or box.

  • Damage or defect that is not covered under the manufacturer’s warranty.

4. Damaged Items

If you receive a damaged product, please contact us immediately for assistance. Our team will guide you on how to proceed.

5. Sale Items

Please note that sale or discounted items are non-refundable. Refunds are only applicable for products purchased at regular prices.

6. Shipping Charges

  • Shipping charges incurred during the return process are non-refundable.

  • Customers are responsible for the cost of return shipping and for any damage or loss of the product during shipping.

7. Replacement Guarantee

  • Replacement of a product is subject to the availability of stock.

  • If the same product is unavailable, we may offer an alternative product or a refund.